Why can’t parents see the Dinners tab or balance on School Gateway?

  • Parental Responsibility is needed for parents to be able to see balances and make bookings on School Gateway.
  • Parental Responsibility needs to be applied (SIMS Section 5 of the pupil record, Arbor “Emergency contact” drop-down, or ScholarPack “Contact Order”) to the parent’s record in the MIS and then an import will need to be run in Schoolcomms for this to update.
  • For SIMS schools to run an import in Schoolcomms, you will need to be logged in to the desktop version of Schoolcomms: Click on Management > Click on Import management > Click on Run import (you may have to input your SIMS credentials).
  • For Arbor and ScholarPack schools to run the import in Schoolcomms, you will need to log in to the web version of Schoolcomms: Dashboard > Import Management > Click on Rub import. Wonde import data from Arbor and ScholarPack on an hourly basis so users will need to wait an hour before running an import to ensure the latest data is imported.