Checking the contact details in linked people

If accessing by either the desktop/web version of Schoolcomms please click on:

  • Dashboard tab
  • Linked people
  • Input the parent/carer's name and click search
  • You will now see the contact details for the parent/carer on the right hand side
  • Check that there is a valid email and mobile
  • Check the contact method (if a contact method is missing but both the email address and mobile number are visible, click on the re-enable tab to re-instate the contact method; located to the right of the screen).

If the mobile number or email address is missing you will need to check the the following data in SIMS:

Mobile numbers

  • The mobile number is in section 5, Family and Home of the student's record, in the correct parent's record
  • The location of the mobile number is marked as Mobile
  • The parent needs to be priority 1 for that student, or match your import strategy if you've changed who is imported

Email addresses

  • The email address is in section 5, Family and Home of the student's record, in the correct parent's record
  • The location of the address needs to be Home or Work
  • The parent needs to be priority 1 for that student, or match your import strategy if you've changed who is imported

NOTE

If you make any changes to a contact or a student's record in SIMS you will need to run an import in Schoolcomms to bring the changes across.