Why is a parents mobile number missing in Schoolcomms?

If a parent's mobile number is not importing across to Schoolcomms please check that:

  • The mobile number is in SIMS section 5, Family and Home of the student's record, in the correct parent's record.
  • The location of the mobile number is marked as Mobile.
  • The parent needs to have a priority that you are importing.

Please click here for information to assist you in checking your current import settings.


If you make any changes to a contact or student's record in SIMS you will need to run the import in Schoolcomms to bring the changes across.

You can check the mobile number has imported successfully by going to:

  • Dashboard
  • Linked people
  • Search the parents name and click on it, you will then see the parent/carers contact data