How do I recover deleted messages from my inbox or sent items?

If you have accidentally deleted messages from your inbox or sent items folder, these can be retrieved for the following time frames:


Messages can be restored from a particular date onwards (i.e. if you have accidentally deleted a message from two days ago, all messages from that date would be restored, then you would delete those that you no longer require).

Sent items

  • If you have deleted the messages from today, we can restore these for any date range
  • If you have deleted the messages before today, we can only restore messages from the past 3 months (as any older messages are permanently deleted from the database overnight).

Please raise this with Schoolcomms Support by either emailing or completing the Support Request form here

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