SIMS data requirements for students - Messaging, School Gateway, import contact details

To successfully import student contact details, message contacts within Schoolcomms and for students to access School Gateway, you will need the following data in SIMS:

For email addresses

In SIMS please check that:

  • The email address is in section 4, Telephone and Email Addresses of the student's record.
  • The location of the address needs to be Home or Work

NOTE

If you make any changes a student's record in SIMS you will need to run the import in Schoolcomms to bring the changes across.

If that all appears to be correct please check in Schoolcomms to see if the contact has been imported. To do this:

  1. Go to School members and groups
  2. Find the student in the list and single click on them to highlight them
  3. Click on the Linked people icon at the top of the page. This will open up a new window showing who is linked to the student
  4. If there is not an email address for a contact, highlight the correct parent and click on the SIMS update button. It will check the information in SIMS, hopefully bringing across the email address if it has not already imported it
  5. If there is an email address on the student’s line, you need to check the student has not been opted out. Select the student’s name and the button underneath needs to say Opt out. If it says Opt in that means the student has been opted out and you will need to confirm with them they want to receive your messages; if they do click Opt in
  6. If there is an email address, but the contact method does not include email, their email address may have become blocked. Please check your data issues for the student’s name. You can find your data issues in Management | Import management, select View Data Issues from the top toolbar
  7. If the student's email address is blocked, please confirm with the student that they want to receive your messages. If they do, go back into the Linked people screen - as described above - select the parent and click Re-enable. This will unblock their email address and you will be able to send messages to them again.

Mobile numbers

In SIMS, please check that:

  • The mobile number is in section 4, Telephone and Email Addresses of the student's record.
  • The location of the mobile number is marked as Mobile

NOTE

If you make any changes to a student's record in SIMS you will need to run the import in Schoolcomms to bring the changes across.

If all of that is correct, the next place to look is in Schoolcomms:

  1. Go to School members and groups
  2. Find the student in the list and single click on them to highlight them
  3. Click on the Linked people icon at the top of the page. This will open up a new window showing who is linked to the student
  4. If there is not a mobile number for a contact, highlight the student and click on the SIMS update button. It will check the information in SIMS, hopefully bringing across the email address if it has not already imported it
  5. If there is a mobile number for the student, you need to check the student has not been opted out. Select the student’s name and the button underneath needs to say Opt out. If it says Opt in that means the student has been opted out and you will need to confirm with them they want to receive your messages; if they do click Opt in
  6. If there is a mobile number, but the contact method does not include text, their mobile number may have become blocked. Please check your data issues for the student’s name. You can find your data issues in Management | Import management, select View Data Issues from the top toolbar
  7. If the student's mobile number is blocked, please confirm with the student that they want to receive your messages. If they do, go back into the Linked people screen - as described above - select the student and click Re-enable. This will unblock their mobile number and you will be able to send messages to them again.

NOTE

Students are unable to make payments or book clubs/dinners.

To review your Schoolcomms Import settings see here