How to issue a refund when the Online Transaction Refunds limit is reached

Our initial advice is to check the ‘Balances available to refund report’, please note this is a live value upon view which changes in line with payments completing the banking process, therefore we cannot guarantee that the value will not change between now and the point in which the funds are assigned to your account.

To view the balances you have available to make refunds:

  • Dashboard
  • Management Reports
  • Payments (4th from the bottom)
  • Balances Available to Refund

If you are not due to receive payments from payers on School Gateway for the bank account required in the near future and you have insufficient funds to refund against in Schoolcomms you may wish to refund monies paid by cash or cheque and record a manual transaction in Schoolcomms.