Why are parents seeing the old school on School Gateway?

When a pupil moves schools to ensure that the parent/carer can see the new school on their School Gateway account: 

  • Ensure that the email address and mobile number combination held at your school matches the details held at the previous school - this would mean that both your school and the previous school would appear in the same School Gateway account. The previous school would then be removed when the school delete the child as a leaver from their Schoolcomms account.


  • If the parent has provided your school with a different email, the parent can register for a new School Gateway account using the new email address along with their mobile number, which would then only be linked to your school.
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