Due to an ongoing payment platform migration, we will need to cancel payers existing mandates which we will do over the next few weeks. Once a mandate has been cancelled, the next time a payer makes a payment via their School Gateway account they will be prompted to enter their bank details (like they did when they first set up bank transfer payments) as a new mandate will need to be created. There will be no requirement to re-enter bank details for any subsequent payments they make via their School Gateway account.
This may cause some payments that are in the process of clearing to fail. For any payments that do fail, a notification will be sent to both the school and payer from the School Gateway team. Please be assured that no costs are incurred to the school or payer.
Please find the direct link here to a short video to assist parents in changing their bank details on School Gateway
School Gateway users will notice that ParentPay will appear on their bank statement instead of School Gateway. All Bank Transfer payments made through School Gateway will continue to be fully protected by the Direct Debit Guarantee.
How does the Bank Transfer facility work?
A Bank Transfer is not a Direct Debit. When a payment is made by Bank Transfer on School Gateway, the payment shows in Schoolcomms straight away. However the payment is not debited from the payers account for 3 to 5 working days after the transaction was made. Initial payments can sometimes take up to 10 working days to clear.
The money will never be debited from the payer’s account without the payer authorising every individual transaction via their School Gateway account.