Parents are making payments, but the child’s balance is not updating

The Meal Manager payment request requires a specific payment type for the payments made to update the pupil’s balance.

To check this:

  • Go to Payments and select the relevant Payment Request
  • Click Edit
  • Check the Payment Type is Catering flex can be paid more than once
  • The balances are updated every 20-30 mins
  • Check the student’s transaction history in Meal Manager > Transactions > Search the pupil > Click on their balance

Also check that the payment the parent has made was against the correct payment request.

You can check which payment request the payment was made against by going to:

  • Payments
  • Payment Reports
  • Transaction Day Book
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