What does a padlock icon mean when trying to book meals

Parents will see a padlock icon against certain dates in School Gateway, indicating they are unable to book meals for that day. This is determined by the lead days and cut-off time; if a parent is seeing this icon, it will likely mean they are past the cut-off time for that day:

You can check the cut-off times and lead days via Cypad > Settings > Site Info > Whiteboard – “Pre-order lead days” and “Parent pre-order cut-off time” settings.

Current cut off times:

Parent pre-orders

  • Cut-off time is determined by the Parent pre-order cut off time in Cypad > Settings > Site Info > Whiteboard.


  • Recording selections for current day – 12pm
  • You can still access the whiteboard after 12pm to record PM attendance (if enabled)

Pre-orders tab for current day (e.g., adding/removing pre-orders manually)

  • Only available until 12pm (greyed out afterwards)

Transactions tab for current day (e.g., adding meals retrospectively that weren’t pre-ordered)

If you have a tablet

Only accessible the following day (so any meals for the current day that weren’t pre-ordered need to be added to the tablet and a sync run, otherwise they can only be added the following day).

If you don’t have a tablet

Accessible all day but you should still record any pre-orders via the Pre-orders tab to ensure your meal selection reports populate correctly.

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