Due to how your Cypad account is configured, your student/staff data is obtained directly from Schoolcomms.
Although these students are showing as leavers in Schoolcomms (based on the leaving dates entered in your MIS), as they have not been deleted from Schoolcomms, they are still being passed to Cypad as 'Open' students.
In order for them to no longer be passed to Cypad (at which point they should change to Closed on Cypad and Anonymised), you will need to follow the Delete Leavers process in Schoolcomms.
Please ensure you review the pupils balances and action any required manual transactions/refunds before marking them as leavers and running the import in Schoolcomms, as once the import has been run in your MIS the linked contacts and their connecting School Gateway account will be removed.
You will also no longer be able to send messages to them and any association with your school will be removed from their School Gateway account.
Once the leavers have been deleted in Schoolcomms they will be anonymised on the next Cypad data sync, which will show as XXXX in your Schoolcomms reports.
Cypad will pick up the updated student data at:
- 6 am
- 11 am
- 3 pm
- 6 pm