When attempting to add staff to ParentPay from the Arbor MIS, the upload does not add them to the system, even though they look to be configured correctly in Arbor. |
This article will explain the steps needed to ensure new members of staff are included in the Arbor export, ready for importing into ParentPay |
Arbor require all staff that are to be included in the export file to have a contract in place on their MIS. You will need to ensure every member of staff that you wish to import into ParentPay has both a contract in place and no end date entered.
The end date must be blank currently due to a limitation in the ParentPay system that will be resolved in a future release.