Why can't I upload new staff from Arbor?

When attempting to add staff to ParentPay from the Arbor MIS, the upload does not add them to the system, even though they look to be configured correctly in Arbor.
This article will explain the steps needed to ensure new members of staff are included in the Arbor export, ready for importing into ParentPay


Arbor require all staff that are to be included in the export file to have a contract in place on their MIS.  You will need to ensure every member of staff that you wish to import into ParentPay has both a contract in place and no end date entered.

The end date must be blank currently due to a limitation in the ParentPay system that will be resolved in a future release.