SIMS plugin troubleshooting

Error Solution

Schoolcomms is not available to select on the SIMS Partner Plugins menu.

Ensure the plugin files have been installed – either by launching Schoolcomms on the workstation (this should automatically install the plugin files) or by manually installing the plugin files (see above for further information).

Schoolcomms is not available on the SIMS Focus menu.

The following error message may also be seen if clicking on the ‘Configure’ button from within Tools > Setups > Partner Plugins:

There was an error determining if the ‘Schoolcomms’ plugin is available:Could not load file or assembly ‘file:///C:\Program Files\SIMS\SIMS .net\Plugins\PartnerLinks\iSchoolcommsSimsPlugin.dll’ or one of its dependencies. Operation is not supported.

  1.  Ensure you have patch 26273 applied to your SIMS database.
  2. Ensure it has been enabled in the Partner Plugins menu (see above) and SIMS has been restarted – it may require all SIMS users to logout for the changes to take effect.
  3. Ensure the plugin DLL file is unblocked
    • Re-download the zip file from the following link: 
    • Before unzipping the file, right-click on the file and select ‘Properties’
    • From here, tick the ‘Unblock’ checkbox and click ‘Apply’
    • Unzip the file
    • Copy the “iSchoolcommsSimsPlugin.dll” file from this unzipped folder into the following folder: C:\Program Files\SIMS\SIMS .net\Plugins\PartnerLinks (or equivalent) – this should replace the existing plug-in file.
The Schoolcomms configuration file could not be found or there were insufficient permissions to read it.
We looked in the following places:

CommonFiles (e.g. C:\Program Files\Common Files\Schoolcomms\Schoolcomms.config) AppData folder(e.g.AppData\Roaming\Schoolcomms\Username)

The Schoolcomms.config file is either not present in one of the two specified folders, or the user has insufficient permissions to read it.

1) Check in the two specified folders that the Schoolcomms.config file exists (it is only required in one of these)

2) Launch Schoolcomms outside of SIMS – this should automatically create the Schoolcomms.config file in the user’s AppData folder if it is currently missing.

3) Alternatively, copy/paste the Schoolcomms.config file from a working PC/user.

4) Ensure the user has read/write permissions for the specified AppData folder and/or CommonFiles folder

An unexpected error occurred whilst creating the message.
It is possible that your user role does not allow you to send text messages.
1) Close Schoolcomms and SIMS. Re-open SIMS and try again.

2) Try the following:

  • Close Schoolcomms and SIMS
  • Navigate to AppData > Roaming > Schoolcomms > Username for one of the affected users.
  • Delete all of the content in this folder.
  • Re-open SIMS and try accessing Schoolcomms via the student record again.
Was this article helpful?
0 out of 0 found this helpful