My Account

Support for how you can change your name, log-in details and password for your ParentPay manager account.

Product updates

Release notes, upcoming enhancements, and fixes

Portal help

Help on how to log requests, updating requests, creating or updating your account in the customer portal

Getting started

Content for going live with your ParentPay system

Training

Attendance, Meals and Events

Guidance for All attendance based articles on ParentPay

Clubs

Whether you want to set up wrap-around care with individually booked sessions or a club with block bookings this feature is for you.

Trips

Guidance on how to setup Trips

Payment Items

Setting up and maintaining non-trip payment items

Communication

Guidance on how to process Communications

Finance & Payments

Guidance on the Finance system

People

Managing Pupils, Staff, Guests, and Payers

Uploading and importing

Uploading or importing data, particularly people, using MIS Sync, API, or manually

Parents and guardians

Supporting parents and guardians to engage and make the most of the system

Reporting

Guidance on how to report on ParentPay

Site settings

Updating and managing site configuration

Shop, donation, and payment sites

Setting up and maintaining shops, donation pages, and payment pages

Seasonal events (inc. EoY)

End of year, start of year, and general seasonal guidance

Caterer application

Requesting, using, and maintaining the Caterer application

Group manager application

Requesting, using, and maintaining the group manager application

Getting help

Service availability, terms and conditions, complaints, and general support information

Pay your bill

To be used for Invoices, Debt, refunds and parent payments.

Staff Only