Knowledge base

• Product updates

  Release notes, upcoming enhancements, and fixes

• Getting started

  Content for going live with your ParentPay system

• Attendance, Meals and Events

  Guidance for All attendance based articles on ParentPay

• Payments

  Setting up and maintaining non-trip payment items

• Trips

  Guidance on how to setup Trips

• Communication

  Guidance on how to process Communications

• Finance

  Guidance on the Finance system

• People

  Managing Pupils, Staff, Guests, and Payers

• Uploading and importing

  Uploading or importing data, particularly people, using MIS Sync, API, or manually

• Parents and guardians

  Supporting parents and guardians to engage and make the most of the system

• Reporting

  Guidance on how to report on ParentPay

• Site settings

  Updating and managing site configuration

• Shop, donation, and payment sites

  Setting up and maintaining shops, donation pages, and payment pages

• Seasonal events (inc. EoY)

  End of year, start of year, and general seasonal guidance

• Group manager application

  Requesting, using, and maintaining the group manager application

• Getting help

  Service availability, terms and conditions, complaints, and general support information