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Knowledge base

  • My Account

    Support for how you can change your name, log-in details and password for your ParentPay manager account.

  • Product updates

    Release notes, upcoming enhancements, and fixes

  • Getting started

    Content for going live with your ParentPay system

  • Training

  • Attendance, Meals and Events

    Guidance for All attendance based articles on ParentPay

  • Clubs

  • Trips

    Guidance on how to setup Trips

  • Payments

    Setting up and maintaining non-trip payment items

  • Communication

    Guidance on how to process Communications

  • Finance

    Guidance on the Finance system

  • People

    Managing Pupils, Staff, Guests, and Payers

  • Uploading and importing

    Uploading or importing data, particularly people, using MIS Sync, API, or manually

  • Parents and guardians

    Supporting parents and guardians to engage and make the most of the system

  • Reporting

    Guidance on how to report on ParentPay

  • Site settings

    Updating and managing site configuration

  • Shop, donation, and payment sites

    Setting up and maintaining shops, donation pages, and payment pages

  • Seasonal events (inc. EoY)

    End of year, start of year, and general seasonal guidance

  • Caterer application

    Requesting, using, and maintaining the Caterer application

  • Group manager application

    Requesting, using, and maintaining the group manager application

  • Getting help

    Service availability, terms and conditions, complaints, and general support information

  • Pay your bill

    To be used for Invoices, Debt, refunds and parent payments.

  • Staff Only

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