Seasonal events (inc. EoY)

End of year, start of year, and general seasonal guidance

Product updates

Release notes, upcoming enhancements, and fixes

Portal help

Help on how to log requests, updating requests, creating or updating your account in the customer portal

Getting help

Service availability, terms and conditions, complaints, and general support information

Getting started

Content for going live with your ParentPay system

Education & Training

Attendance, Meals and Events

Guidance for All attendance based articles on ParentPay

Caterer application

Requesting, using, and maintaining the Caterer application

Clubs

Whether you want to set up wrap-around care with individually booked sessions or a club with block bookings this feature is for you.

Communication

Guidance on how to process Communications

Finance & Payments

Guidance on the Finance system

Group manager application

Requesting, using, and maintaining the group manager application

My Account

Support for how you can change your name, log-in details and password for your ParentPay manager account.

Parents and guardians

Supporting parents and guardians to engage and make the most of the system

Payment Items

Setting up and maintaining non-trip payment items

Reporting

Guidance on how to report on ParentPay

Shop, donation, and payment sites

Setting up and maintaining shops, donation pages, and payment pages

Site settings

Updating and managing site configuration

Trips

Guidance on how to setup Trips

People

Managing Pupils, Staff, Guests, and Payers

Uploading and importing

Uploading or importing data, particularly people, using MIS Sync, API, or manually

Pay your bill

To be used for Invoices, Debt, refunds and parent payments.

Staff Only