Skip to main content
logo

Go to Website Submit a request Customer Sign in Agent Sign in
System Status
What can we help you with?
  1. ParentPay Group
  2. ParentPay
  3. My Account
  4. Multi-Factor Authentication
  5. FAQs

FAQs

  • Do I have to enter my MFA code every time I log in?
  • I’ve reset my MFA multiple times and I can't me reset it. What do I do now?
  • What happens if I forget my mobile and need to use the MFA login?
  • Can I use biometric login instead of entering a code?
  • How does a user use their mobile to scan the QR Code?
  • Can a school turn on/off the MFA themselves?
  • Will all schools be able to turn on MFA when it is released?
  • Why is MFA not enabled for admins?
  • Who is MFA for?
  • Should I use MFA?
  • If I turn on MFA, can I turn it off again?
  • Will users be forced to use MFA?
  • How does a Manager get access to MFA?
  • How does a Payer get access to MFA?
Can't find what you're looking for?
Let us help you right now!
Submit a request

© ParentPay Group