Troubleshooting
Common queries
- Unable to make a payment - No valid email error
- Unable to remove a pupil from a payment request
- Incorrect payment type (Catering payment type used in error)
- Incorrect payment type (Dinner payment type used in error)
- Incorrect payment type used - SIMS Dinners / Cashless retailer
- Incorrect payment type used on a club payment request
- What do we do if a parent wants to pay by cash, but we want to go cashless as a school?
- Why can’t a parent see a Payment Request?