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ParentPay Group
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School Gateway
School Gateway
Information to assist you with School Gateway queries
Bank Transfer
A full guide to Bank Transfer payments
School Gateway access issues - troubleshooting
Customisable links on School Gateway
School Gateway App Compatible Devices
How parents can register and login to School Gateway?
Parent/Contact has forgotten their PIN
How parents can reset their own PIN
Can I reset a parent’s PIN?
Can I unlock a parents School Gateway account?
Parent can’t register for School Gateway
Parent can't change their PIN and they get the "details don't match" error
Parent is struggling to create a School Gateway account?
School Gateway Status Report
School Gateway Exceptions report
What is a Bank transfer? Is a bank transfer a Direct Debit?
Parent cannot make a payment
What are Data issues and why do I need to deal with them?
A parent has updated their email address, but it is still showing the old email on School Gateway
Staff across multiple schools accessing School Gateway
Can both parents have a School Gateway account?
Why isn't a parent receiving School Gateway app notifications?
How can a parent see both of their children if they are at different schools? Or multiple children in the same school?
No visible tabs in School Gateway
Cancelling club bookings in School Gateway
Why are parents seeing the old school on School Gateway?
How can I see who has signed up for School Gateway?
Sending Reminder Emails
Prompting Parents
Social Media Wording
Brand School Gateway
School Gateway Links
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