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School Gateway

Information to assist you with School Gateway queries

  • School Gateway Management

  • School Gateway help guides for parents/carers (PDF)

  • Bank Transfer

    A full guide to Bank Transfer payments

  • Unable to add to basket
  • Customisable links on School Gateway
  • School Gateway App Compatible Devices
  • Parent/Contact has forgotten their PIN
  • How parents can reset their own PIN
  • Parent can't change their PIN and they get the "details don't match" error
  • What is a Bank transfer? Is a bank transfer a Direct Debit?
  • Parent cannot make a payment
  • Error when a parent tries to access clubs/dinners/payments
  • Staff across multiple schools accessing School Gateway
  • Can both parents have a School Gateway account?
  • Why isn't a parent receiving School Gateway app notifications?
  • How can a parent see all of their children if they are at different schools? Or multiple children in the same school?
  • No visible tabs in School Gateway
  • Cancelling club bookings in School Gateway
  • Staff member who was previously a pupil showing with prime parents
  • Why are parents seeing the old school on School Gateway?
  • How can I see who has signed up for School Gateway?
  • Sending Reminder Emails
  • Prompting Parents
  • Social Media Wording
  • Brand School Gateway
  • School Gateway Links
  • How are other schools using School Gateway?
  • School Gateway Welsh language support
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