• A parent has updated their email address, but it is not showing on School Gateway
• Staff members are unable to see two schools that are linked to as a staff member on the same School Gateway account.
• Why are parents seeing the old school on School Gateway?
• Parent has changed their email address and this has been updated in your MIS but the old email address is still showing for School Gateway
• Parent can't change their PIN and they get the details don't match error
• How parents can reset their own PIN
• How parents can login to their School Gateway account?
• School Gateway Exceptions report
• Can both parents have a School Gateway account?
• Sending Reminder Emails
• How are other schools using School Gateway?
• Prompting Parents
• Social Media Wording
• No visible tabs in School Gateway
• Cancelling club bookings in School Gateway
• Parent cannot make a Payment
• Parent isn’t receiving School Gateway notifications
• Why is a parent unable to see all of their children on School Gateway?
• Parent login issues
• Parent can’t register for School Gateway
• Brand School Gateway
• School Gateway Links
• Parent/carer seeing old school on their School Gateway account
• What is a Bank transfer? Is a bank transfer a Direct Debit?
• Can I reset a parent’s PIN?
• Can I unlock a parents School Gateway account?
• How can a parent see both of their children if they are at different schools? Or multiple children in the same school?
• Why can’t my parent create a School Gateway account?
• How can I see who has signed up for School Gateway?