School Gateway
Information to assist you with School Gateway queries
- Parent/Contact has forgotten their PIN
- How parents can reset their own PIN
- Parent can't change their PIN and they get the "details don't match" error
- School Gateway App Compatible Devices
- Unable to add to basket
- Staff member previously a pupil with linked Prime parents
- Customisable links on School Gateway
- Why can’t parents see a timetable?
- Behaviours and Achievements are ticked in Online Reporting, why can’t parents see them on School Gateway?
- Why can’t parents see medical conditions?
- Error when a parent tries to access clubs/dinners/payments
- Staff across multiple schools accessing School Gateway
- Can both parents have a School Gateway account?
- How to enable push notifications
- How can a parent see all of their children if they are at different schools? Or multiple children in the same school?
- No visible tabs in School Gateway
- Cancelling club bookings in School Gateway
- Staff member who was previously a pupil showing with prime parents
- Why are parents seeing the old school on School Gateway?
- How can I see who has signed up for School Gateway?
- Sending Reminder Emails
- Prompting Parents
- Social Media Wording
- Brand School Gateway
- School Gateway Links
- How are other schools using School Gateway?
- School Gateway Welsh language support